Support

In the most basic terms, there is nothing in the world so completely useless and so utterly frustrating as a computer system that doesn't work for you. Waiting for support or not getting an approriate answer loses productivity, can mean lost customer satisfaction and sometimes even lost revenues.

Most companies employ support staff who are trained up on the support desk. When they are fully conversant with the software they move on to provide implementation and training services. This means that their support teams are always learning the system and rarely completely knowledgeable. We don't! All of our staff provide support and they all do implementation and training. We find that it works better that way. You will quite likely have met the person who answers the phone and he or she will probably answer your question.

Our support is second to none. We are passionate about it and have won awards for the service that we provide.