Software systems from Hoge 100
Software support you can realy rely on
When it matters we're right here for you
Good software support shouldn't begin with a ticket number - It should begin with a conversation
At Hoge, we prefer talking to people. When you have a question or a problem, pick up the phone and speak directly to someone who knows our software, understands how our customers use it and can usually start helping straight away.
People first - Tickets afterwards
Of course we have a comprehensive support and CRM system. Every support query is recorded so that we have a complete history of the issue, what was discussed and how it was resolved.
We just don't make you create the ticket. Call us and we'll deal with your query first. Afterwards, we'll email you with the ticket number together with a brief record of the issue and the solution.
It means you get all the benefits of a properly managed support system without having to navigate one before you can speak to somebody.
"We have been so impressed. The support from Hoge 100 is just incomparable. I mean, it was one of their selling points. But people say they give great support, and then in reality, they don't. But Hoge do. I think they are first-class; I really do."
93% of calls answered straight away
Some support organisations ask customers to email their query, issue a ticket number and arrange for somebody to call back later. That's not how we want to work.
In 2025, 93% of all telephone support calls were answered straight away, with no need for a callback. The person answering the phone will normally help you directly. There's no first-line call handler whose job is simply to take your details and pass them on.
Our support team knows the software, knows many of our customers personally and has decades of practical experience to draw upon.
Support built around relationship
We believe good support comes from knowing the people you're supporting.
Over time, our team gets to know your organisation, your finance team and the way you use the software. You get to know us too. That continuity matters. Instead of explaining your organisation from scratch every time something comes up, you're talking to people who understand how you work and who genuinely want to help.
If we need to, we'll connect remotely and work through the problem with you. We can help with a particular transaction, explain how something works, advise on the best way to use the system or discuss a bespoke requirement. And if we spot a better way of doing something, we'll tell you.
Unlimited support from people who know the system
It's there whenever you need it. Whether you have a problem, need some advice or simply can't remember how to do something, call us.
No call centre. No waiting for someone to pick up a ticket. Just knowledgeable people who are happy to help.
If we need to, we'll connect remotely and work through the problem with you. We can help with a particular transaction, explain how something works, advise on the best way to use the system or discuss a bespoke requirement.
And if we spot a better way of doing something, we'll tell you.
"Support is always available at the end of the phone and 99.9% of queries are resolved from the initial call. The ability to be able to just pick up the phone and speak to someone instantly, rather than logging cases and waiting for responses, was a major factor in why we chose to go with Hoge 100."
Claire Purdue - Horizon Academy Trust