When it matters we're right here for you
Software is only as good as the support behind it. That's why we never leave you high and dry. Once your new software is installed, we're right here, ready to help you get the most from it every day.
Fast, responsive, friendly
Our support is different. There's no ticketing system and no automated email set-up.
You'll contact us and speak directly to our UK-based friendly and knowledgeable support team. We'll work closely with you to resolve your query quickly and log it afterwards.
Our support team has expertise from working 'at the coal face'. They draw on decades of experience to help you. These are time-served techs who can bridge the gaps in your own software knowledge.
"We have been so impressed. The support from Hoge 100 is just incomparable. I mean, it was one of their selling points. But people say they give great support, and then in reality, they don't. But Hoge do. I think they are first-class; I really do."
Your needs come first
89% of our support calls are resolved without any need to call back. The team member you first speak to will help you directly. No passing the buck.
If required, we'll dial in remotely to fix your issue. We'll also help with a bespoke request. And we'll help you fully utilise your software.
As a Hoge 100 customer, our support to you is unlimited. We want you to love working with us.
"If any of my team have an issue with something, they can pick up the phone or send an email. Eve, Sally, Nicki or Liz will get back to them and fix it. They all know what they're talking about. Brilliant."